Samsung South Africa’s biggest distributor of air-conditioning products and solutions, Fourways Air-conditioning, has taken its customer service offering to greater heights with the opening of a massive 4 200m² warehouse and training facility in Honeydew, Johannesburg.
The new building allows the company to house all its operations under one roof, facilitating enhanced stock control and product delivery. In addition, the new premises incorporate a showroom to display the latest Samsung innovations in air-conditioning.
Says Michael McKechnie, Director: Digital Appliances at Samsung, “We take great pride in our innovative, world-class Digital Air Solutions, featuring design and technology that improves lives. Equally important is the building and growing of strong relationships with partners such as Fourways Air-conditioning, in order to mutually succeed and grow in the exciting, unique South African landscape.”
Fourways Air-conditioning has been in operation for nearly 20 years and offers branches not only in Johannesburg, but in Cape Town, Somerset West, Durban, Port Elizabeth and Pretoria. A new branch is planned for Bloemfontein, after which the organisation aims to expand its operations into other territories, including Nelspruit.
“Fourways Air-conditioning has experienced considerable growth over each year of its existence. This is the result of fast, on-the-spot service to installers, long-term parts and service back-up to its customers and a successful on-going partnership with Samsung,” says Managing Director of Fourways Air-conditioning, Richard Perry.
“We are excited, as the new facility will offer us the ability to provide both theoretical and practical training. This means our dealers can send staff to our building to receive classroom tutoring which is supplemented with practical work on the appliances. We are also employing a full time trainer to assist in this, so we expect to increase value to the dealers from an installation and servicing perspective,” adds Perry.
The business will also offer targeted training focused on specific products. This will enable dealers whose technicians may need additional assistance with certain appliances, to obtain training specific to the relevant item.
Fourways Air-conditioning plans to obtain Sector Education Training Authority (SETA) approval for the centre. This will enable the company to offer skills development to previously disadvantaged people and thus provide a complementary service to the existing Samsung Engineering Academies.
“Our new premises position us perfectly to take advantage of some of the huge opportunities we have identified in the market for commercial appliances. To this end, we have begun spending more time talking to consulting engineers, architects and interior designers, to help them understand the Samsung products and the benefits these can offer their projects. Of course, the exceptional products Samsung currently delivers makes our lives very easy in this respect and we look forward to continuing our strong relationship for many years to come,” concludes Perry.
Fourways Air-conditioning’s new premises can be found in the Honeydew Business Park, 1503 Citrus Street, Honeydew, and Johannesburg.